Description

Sometimes when users use Smart Tools to activate Network camera or NVR, Smart Tools may prompt “ Failed to activate the device ”. Usually this problem is caused by the network environment, and there is a small probability that it is a hardware problem. The following will introduce the specific causes of this problem and the corresponding solutions.

 

Cause

1. Network environment

2. Hardware broken

3. Others

 

1. Network Environment

 

Issue：Failed to activate the device while using Smart Tools, and it prompt " Failed to activate the device, connection timed out ".



This means you need to improve your network environment. Your computer may not be in the same network segment as the device, or your network device or network security software may block the network connection.

 

Solutions：

You could try to ping the default IP to check if the network connection is fine or not.(The default IP is 192.168.5.190 for Network camera, 192.168.5.200 for NVR ).

 

1) If you successfully ping the device but are failed to activate, which means the network environment is fine and you could refer to the 2. Hardware Broken or 3. Others


If you are failed to ping the device

Then please try to add an IP address of your computer to 192.168.5.0 segment,

then try to ping the default IP again. If successful, try activating again.

 

2) If you are still failed to ping the device, please: 

A. Connect your device directly to your computer and try to activate it again.

B. Ensure that your router and switch have multicast enabled. Or you could try with other router, switch  or network cable.

C. Disable firewall or anti-virus software.

 

2. Hardware Broken

 

Issue：Failed to activate the device while using Smart Tools, and it prompt " Failed to activate the device " or " Failed to activate the device, connection timed out " . Or, the IP and the port of the device on Smart Tools is displayed as 0.

This may be caused by hardware broken. It’s very likely a database issue, or the pigtail is not in good contact, or there may be a problem with the internal cable connection of the device.

 

Solutions：

A. Hardware reset. Please refer to this document: How to Reset Hardware.

B. Re-plug the camera’s pigtail or replace the it.

C. Disassemble the camera and re-plug the internal cable ( If you still can't solve the problem after reading the entire document, you can try this method yourself, or you can contact Milesight Support Team directly: [email protected] )

 

3. Others

 

Issue：

If you still can't solve the problem after referring to above solutions, it is most likely that there is a problem with our Smart Tools software itself.

 

Solutions：

A. Activation via Browser / CMS

1) Enter the default IP of the device in the browser and activate it there.

 

2) Add your device on CMS and activate it there.

 

B. If your device is NVR, you could also try connecting a monitor to the HDMI port of the NVR. Then follow the wizard on the NVR monitor to activate it:If your problem still isn't resolved, please contact Milesight Support Team: [email protected].


———— END ————