Why should I update the firmware on my camera?

We regularly release firmware updates for our devices. These updates can be conveniently checked and installed directly on your device, or you can effortlessly obtain the most recent versions from our resource page. 

While your device may be functioning well, we still recommend updating to the latest firmware. This is because our commitment to enhancing user experience means that the latest firmware often includes new features, bug fixes, and performance improvements. By keeping your cameras updated, you ensure the best possible experience and optimal device performance.

Which is the firmware for my camera?

If your cameras are connected to the Internet, you can effortlessly check for updates via the camera’s webpage. However, if your cameras lack Internet access or if you prefer the process of manual updating, please refer to the information below.

In the naming convention of Milesight firmware, the first segment (e.g., 32, 33, 45) of the firmware version number is used to indicate the model or platform of the device. On our firmware resource page, you will find a list of firmware versions, organized by this first segment. Most of the time, downloading the firmware that shares the same first segment in the version number with your device will be the optimal choice. This ensures that the firmware is compatible with your specific camera model.

Note

We have ceased the public distribution of new versions for legacy devices. If you cannot find the appropriate firmware for your cameras on the webpage, please contact our technical support team for assistance.

To ensure the firmware integrity after downloading it from the web, the firmware images are compressed into *.zip files. Please decompress these downloaded files before using them for camera upgrades.

Additionally, when downloading the firmware our LPR cameras, you will need to consider not only the first segment of the version number but also the corresponding region of the LPR algorithm, as it is significantly influenced by regional factors. Typically, the region code is located immediately after the version number. The correlation between the region codes and their respective regions is as follows:

Note

Please be aware that firmware compatibility is dependent on the correspondence of region codes with the current region of the device. This holds true even if the models are identical. Please download the corresponding firmware of the same region as the firmware currently running on your camera to ensure a successful update.

How to update my camera?

You have two options for updating your camera’s firmware: you can either opt for an online update or proceed with a manual update.

Online Update

In this way, the camera would check if there’s a later version on the update server. If so, the camera can download the latest applicable version from the server and perform the upgrade.

Steps:

1. Open up the webpage of the camera

2. Navigate to Configuration (Icon) - System – Maintenance – System Maintenance

3. Under System Upgrade section, locate Online Upgrade

4. Click on the Check button beside it

5. The camera would start checking any available updates

6. Confirm your update if a newer version is detected

Other Ways of Updating Online

NVR:

CMS:

Manual Update (via Webpage)

If you would like to update your camera to a specific version of firmware image that you have downloaded. You would have to update manually.

Note

Please note that some models of cameras have implemented downgrade restriction. On these models, you can only update to a newer version. Should you have need on installing a specific older version on your cameras, please contact our technical support team for assistance.

Steps:

1. Open up the webpage of the camera

2. Navigate to Configuration (Icon) – System – Maintenance – System Maintenance

3. Under System Upgrade section, find Local Upgrade

4. Click on the folder icon to beside in the box beside it to browse the firmware image file you wish to update your camera to

5. [Optional] Tick the Reset after Upgrading checkbox if you wish to reset your device after updating

6. Click on the Upgrade button and confirm your update

Manual Update (via Smart Tools)

If the cameras are within the same LAN as your PC, you can also easily update them using Smart Tools. You can download the installer package from the resource page of our website.

Note

The user interface of Smart Tools might vary in different versions while the main steps should remain the same. The user interface in this document is all displayed in English.

Steps:

1. Launch Smart Tools on your PC 

2. Select IPC Tools on the main interface

3. On the top bar, click on the Upgrade icon 

4.In the device list, select the device(s) you wish to update

5. Input the username (preferably admin) and the password of the camera(s)

6. Select the firmware image

a) If you have the image file on your PC, specify the path of it in the File Path box or click on the Browse button to browse the file

b) If you don’t have the image file on your PC, you can on the Firmware Online button which would bring up a dialog box in which you can download the latest firmware images from the update server

7. Click on the Upgrade button and the camera would start updating

Appendix

Former version: https://milesight.freshdesk.com/a/solutions/articles/69000643460 

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